Return & Refund Policy

At Kinetic+, customer satisfaction is our top priority.

That is why we proudly offer a 90-Day Money-Back Guarantee on eligible orders.

We are committed to providing a simple, transparent, and secure shopping experience. If a product does not meet your expectations, you may request a return or refund under the conditions described below.

Return Period

You have 90 days from the date of delivery to submit a return or refund request.

Unfortunately, requests submitted after this period cannot be accepted.

Return Eligibility Conditions

To qualify for a return, the item must meet the following conditions:

Be returned in its original condition
Not have been used, worn, or damaged
Be returned in its original packaging
Include all accessories provided at delivery
Be accompanied by proof of purchase (order number or order confirmation)

We reserve the right to refuse any return that does not meet these requirements.

How to Request a Return

Before returning any item, you must contact our customer support team to obtain return authorization.

Please provide the following information:

Your order number
The product concerned
The reason for the return
Photos if the product is defective or damaged

Once your request has been reviewed and approved, we will provide you with detailed return instructions.

Items returned without prior authorization may be refused.

Return Shipping Costs

Return shipping costs may be covered by Kinetic+ in the following situations:

Defective product
Product received damaged
Order processing error
Incorrect product received

In all other cases, including change of mind or ordering mistakes made by the customer, return shipping costs may remain the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot be held responsible for packages lost during return transit.

Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.

Please provide:

Your order number
Clear photos of the affected product
A photo of the packaging if it is damaged

After verification, we may offer:

A replacement product
A full refund
Store credit, depending on the situation

Incorrect Product Received

If the product you receive does not match the item ordered, please contact our customer support team as soon as possible.

After verification:

We will arrange the return of the incorrect item
We will send the correct product at no additional cost

In this case, return shipping costs will be fully covered by Kinetic+.

Lost or Undelivered Orders

If your order is marked as delivered by the carrier but you have not received it, please contact our customer support team so that an investigation can be initiated with the carrier.

Depending on the outcome of the investigation, we may offer:

A replacement shipment
A partial or full refund
An appropriate commercial solution

Exchanges

We accept exchanges.

The fastest way to obtain a different item is to:

Return the original item
Place a new order for the desired product

Once the return has been approved, a refund will be issued according to the conditions outlined in this policy.

Refund Processing

Once your return has been received and inspected, we will notify you by email whether your refund request has been approved or rejected.

If approved:

Your refund will be processed within 14 business days
The refund will be issued to the original payment method used for the purchase

Bank processing times may vary depending on your financial institution or payment provider.

Non-Refundable Items

For hygiene, safety, or customization reasons, certain items may not be eligible for a refund.

This may include:

Personalized or custom-made products
Used or incomplete items
Products returned after the applicable return period

Customer Support

Our customer support team is available to assist you with any questions regarding orders, returns, or refunds.

We strive to respond to all inquiries within 24 to 48 business hours.

Kinetic+

Website: getkinetic.com

Customer Support: contact@getkinetic.com

Refund policy