Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed with Kinetic+ are processed, prepared, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

All orders are processed after payment confirmation.

Once your order has been successfully placed, our team begins preparing it for shipment.

This process allows us to:

  • Ensure accurate order fulfillment

  • Maintain high quality standards

  • Verify product availability

  • Provide a smooth customer experience

Shipping Destinations

Kinetic+ currently ships to multiple countries worldwide, subject to:

  • Available shipping services

  • Carrier restrictions

  • Product availability

  • Local regulations

Available shipping destinations may vary depending on the delivery address entered at checkout.

Shipping Costs

Applicable shipping fees are clearly displayed before payment is completed.

Kinetic+ is committed to full transparency regarding shipping costs.

No hidden fees will be added after checkout.

However, additional charges such as customs duties, import taxes, VAT, or local fees imposed by the destination country may apply and remain the responsibility of the customer when applicable.

Processing and Delivery Times

Each order goes through several stages:

  1. Order confirmation

  2. Order processing and preparation

  3. Quality control

  4. Shipment

  5. Delivery

Estimated Delivery Times

Average delivery times are as follows:

  • Order processing time: 1–3 business days

  • Shipping time after dispatch: 5–12 business days

  • Estimated total delivery time: 6–15 business days

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays are processed on the next business day.

Important Information Regarding Delivery Times

All delivery times are estimates only and may vary due to circumstances beyond our control, including:

  • Seasonal demand

  • High order volumes

  • Carrier delays

  • Logistics disruptions

  • Weather conditions

  • Customs inspections

  • Local transportation issues

  • Force majeure events

Kinetic+ cannot guarantee an exact delivery date.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

When tracking is available, you will receive:

  • A tracking number

  • Carrier information

  • A tracking link

Tracking updates may take several days to appear after shipment, depending on the carrier.

Shipping Carriers

Kinetic+ works with various logistics partners and shipping carriers to provide reliable worldwide delivery.

The carrier used may vary depending on:

  • Destination country

  • Product type

  • Shipping method selected

  • Operational requirements

Delivery Address

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully verify:

  • Recipient name

  • Complete shipping address

  • Postal/ZIP code

  • Phone number

  • Email address

Once an order has been processed or shipped, it may no longer be possible to modify the delivery address.

Kinetic+ shall not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Once an order has been processed or shipped:

  • Cancellation may no longer be possible

  • The order will then be subject to our Return & Refund Policy

Each cancellation request is reviewed on a case-by-case basis.

Damaged Packages

If your package arrives visibly damaged, we recommend refusing delivery whenever possible.

If you accept the package, please contact our customer support team as soon as possible.

Please provide:

  • Your order number

  • Photos of the package

  • Photos of the affected product if necessary

After review, an appropriate solution may be offered.

Missing Items or Delivery Issues

If an item is missing from your order or you experience a delivery issue, please contact our customer support team promptly.

Please include:

  • Your order number

  • The affected product

  • A detailed description of the issue

We will investigate and work toward an appropriate resolution.

Incorrect or Defective Products

Kinetic+ strives to ensure that all products match their descriptions and meet quality standards.

If you receive a defective product or an item that does not match your order, please contact our customer support team.

Depending on the situation, we may offer:

  • A replacement product

  • A return authorization

  • A partial or full refund

Each case is evaluated individually.

Returns

Returns are accepted in accordance with our Return & Refund Policy.

Customers have 90 days from the date of delivery to submit a return request.

Before returning any item, you must contact our customer support team to obtain return instructions and authorization.

Contact

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Kinetic+

Website: getkinetic.com

Customer Support: contact@getkinetic.com

Our team typically responds within 24 to 48 business hours.